Refund Policy
Refund Policy
Thank you for shopping with us! We strive to ensure your satisfaction with every purchase.
Eligibility for Refunds
- Items must be returned within 30 days of receipt.
- Products must be unworn, undamaged, and in their original packaging.
Non-Refundable Items
- Custom-made or personalized items.
- Sale or clearance items.
How to Initiate a Refund
- Contact Us: Reach out to our customer service team at contactus@delvecchiojewellery.com.au to request a return.
- Return Shipping: You will be provided with a return shipping label. Please securely package the item and attach the label.
- Processing Time: Once we receive your returned item, we will process your refund within 5-7 business days.
Exchanges
If you’d like to exchange your item for a different size or style, please contact us, and we’ll be happy to assist!
Questions?
For any questions regarding our refund policy, feel free to reach out to our customer service team.
Your satisfaction is our priority!