Warranty and Service

Warranty

Our jewellery products come with a 12 months limited warranty, covering defects in materials and workmanship under normal use. We are committed to ensuring that your jewellery meets the highest quality standards.

What the Warranty Covers

• Manufacturing defects, such as loose gemstones, broken clasps, or poorly finished surfaces.
• Repairs or replacement for any issue arising from craftsmanship errors.

What the Warranty Does Not Cover

• Damage caused by improper handling, misuse, or accidents (e.g., scratches, dents, or breakage).
• Normal wear and tear (e.g., loss of shine, minor scratches).
• Loss or theft of the jewelry item.
• Alterations or repairs performed by third parties not authorized by us.

Claim Process

1. Contact us with proof of purchase and a description of the issue.
2. Ship the product to our service center (shipping instructions will be provided).
3. Our team will inspect the item to determine if the issue is covered under warranty.

If eligible, we will repair, replace, or refund the item at no additional cost. Ineligible claims will receive a repair quote for services.

Additional Notes

• This warranty is valid only for the original purchaser and is non-transferable.
• Some jewellery products may require periodic maintenance (e.g., cleaning, re-tightening stones). We recommend regular care to extend the life of your item.

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Service  

Jewellery Service and Repair

We are dedicated to ensuring that your jewellery remains as beautiful and functional as the day you first wore it. W

We offer  Jewellery Service and Repair offerings include professional care, maintenance, and restoration to help preserve the beauty and value of your cherished pieces.

Our Services Include:

Cleaning and Polishing:

1. Restore your jewellery’s original sparkle with our expert cleaning and polishing services.
2. We remove tarnish, dirt, and scratches, leaving your jewellery looking like new.

Stone Replacement and Re-Tightening:

1. Replace missing gemstones with expertly matched stones.
2. Secure loose stones to prevent loss and maintain durability.

Chain and Clasp Repairs:

1. Fix broken chains or clasps, including soldering broken links and replacing worn components.
2. Adjustments for chain length available upon request.

1. Adjust your ring size for a perfect fit without compromising the design or structure.
2. Applicable for most types of precious metals

1. Adjust your ring size for a perfect fit without compromising the design or structure.
2. Applicable for most types of precious metals

1. Restore antique or vintage pieces, repairing intricate designs, enamel work, or filigree details.
2. Our specialists carefully bring new life to family heirlooms while preserving their authenticity.

Why Choose Us?

• Experienced Craftsmen: Our team of expert jewelers and gemologists ensures the highest standard of care for your jewelry.
• State-of-the-Art Equipment: We use advanced tools and techniques to perform precise and durable repairs.
• Customer Satisfaction Guarantee: We aim to exceed your expectations with every service.

How It Works:

1. Consultation: contact us to discuss your jewellery repair or service needs.
2. Inspection: Our team will inspect your jewellery and provide a detailed evaluation and cost estimate.
3. Approval: Upon your approval, we’ll begin the repair or service process.
4. Completion: Your jewellery will be returned to you in pristine condition, ready to be worn and admired.

Care Recommendations:

To maintain the longevity and beauty of your jewellery, we recommend regular cleaning and inspection every 6-12 months. This helps prevent issues like loose stones, tarnish, or wear and tear.